Exactly. I do not believe that the 'customer is always right'. Some thirty odd years ago, I was having a garage sale and it was Sunday and everything was half-off. I had a small box of stuffed animals and dolls...25 cents each. This guy comes buy and offers me a nickel for each and then cops an attitude when I said no thank you, they are already discounted to a quarter. I knew his type...he'd buy them then turn around an sell them for a buck. He then low-balled me on a couple of other items and left in a huff when I told him that I toss them in the trash rather than sell them to him.
If there is a problem with my product, I will of course make it right, but I know that I make a good product(s) and so I don't need to deal with entitled people or scammers.
Glad to know someone else gets this. I work overtime to make sure my products are high quality, far higher quality than anything we have locally. I put a lot into market research, a lot into design research, a lot into formulation research & creation, and I even harvest and/or grow my cultivated & wild plants which I use in my products. I do more than anyone I know, from product concept, to formulation, to creation, to packaging, labeling & product delivery. I am the type of person who is willing to work til 5AM to get something right, to ensure my customers are getting the best I can possibly give them. I don't do anything half-@ssed. Ever. Every detail is important. And if I screw something up - I own it immediately, apologize for whatever it is I've screwed up (grainy lip balm, for example) and go back to the drawing board, giving them something they can feel good about selling to their own customers. I also provide retailers with personal samples of everything I make (within reason) so they know exactly what they are paying for & that they are receiving quality.
So yeah, when someone is constantly giving me nothing to work with - I can't guess what it is you are hoping for - COMMUNICATE for the love of god. Stop whining for %!#@'s sake, you're not a child
Put your big girl panties on & behave like a business owner. If not, I will fire you, without hesitation. Same way I feel about clients I take on in my IT work. My peace of mind & the joy I feel in creating things of the highest quality trump everything. Customer be d@mned in that case.
I really hope she gets it together, but I am not holding my breath. I have made the decision that I - yes I - am deciding what I create every year in terms of soaps. I will let customers know what their choices are for that year & they can choose to purchase or not. If not, there are always other customers. The others understand what it is my ethics, quality control, ingredient choices, marketing etc are all about. This one.....
despite the fact that she insisted she wanted all-natural products
Funnily, I have had community members beginning to drop by my house asking for me to sell directly to them because they have heard great things from other community members about my products & are not happy with other brand's soaps etc they have been purchasing locally. I do NOT live anywhere that is easily accessible, and yet they still come to me. So yeah, I must be doing something right?
That said, there is always room for improvement, and I am no more the picture of perfection than anyone else. But I DO turn out quality products which put 'luxury' brands to shame for the prices they charge.