Amazon has a hard enough time keeping up with their guaranteed two-day delivery, now they are promising one-day delivery. Well, I guess that's been going on for awhile, but I don't usually count on the one-day delivery claim.
But when my husband put in an order for 2 books and said, if I order them today they'll be here tomorrow and I said, don't count on it. They weren't. But even worse, my order that I made a few hours before his order was also supposedly going to arrive in 1 day. So watching the progress of these orders has been interesting and as a result frustrating and irritating.
His books arrived a day late. Okay, that's what I expected, even though the promise was 1 day. Not surprised, but still not what was promised.
My order was broken up into 2 deliveries. The one with a UPS delivery in 2 days, did come on time. But the other one that was supposed to arrive in 24 hours still hasn't arrived. It should have arrived on Thursday if the one-day deliver was true. Or on Friday if they had kept to their old promise of 2 days, but her it is on Saturday and still no one has any idea where it is. Could still be in Chicago, for all anyone seems to know.
According to the tracking information on Amazon, it arrived in my town 2 days ago. But according to the US Post Office, it has never left Chicago. It traveled from Nebraska to Chicago in less than a day, but now it's lost.
Today I called Amazon and the CSR admitted it appears the order is 'lost in transit' and she will call me again on Monday to determine what action to take next as 'maybe' it will arrive by then. And she said she would apply a $5.00 promotion coupon or some such thing. We shall see.
I wish Amazon would stop claiming to be able to deliver in time frames they just can't manage and don't even care that they can't.