I don't know if Steve is still with us.
Some of his last posts indicated that his health wasn't great, and he was looking forward to his next home in heaven.
Anyway, I use 1-2% sodium citrate, and I pre-dissolve it in a little of the batch water. It helps to warm up the water just a bit if you want it to dissolve faster. Or, use cold water and just keep stirring.
The sodium citrate is a chelator, not really a hardener like sodium lactate. You can use both, but just be careful about adding too many different salts (sodiums) to your soap. DeeAnna has posted about that before to warn that your soap can start behaving badly if that happens. For instance, if you do use both the citrate and lactate, don't include any other salts like table salt, Himalayan salt, etc.