Fat Chance Soap
New Member
Hi folks,
I've joined the forum because I'm trying to figure out a problem I've had with one of my products. Amongst other things, I make a 100% tallow, unscented soap (5% superfat) and 99.99% of people love it and have no problem with it (myself included!) Over the past three years I have had TWO reports of the soap developing a very off-putting "fishy" smell after arriving at the customer's house via USPS. In one case, the smell dissipated after the soap was out of its shipping envelope for a few days, in the other case, the smell didn't develop until after customer had already used it for a few days. I have never experienced this myself (I live in Vermont where 85 is a heat wave!) but both happened in July (the second case, just last week) and both were shipped to hot climates (Utah and Florida, respectively). I'm guessing it's rancidity due to heat but I have no idea why it happens so rarely?? I make a LOT of this soap, so it doesn't sit around, it's sold within a month of curing, and shipped all over the country without issue. It doesn't seem to be batch specific since these two cases were years apart. I'm starting to think I should have the customer mail it back to me so I can experience the issue myself, the mystery is driving me nuts!
Thanks!
I've joined the forum because I'm trying to figure out a problem I've had with one of my products. Amongst other things, I make a 100% tallow, unscented soap (5% superfat) and 99.99% of people love it and have no problem with it (myself included!) Over the past three years I have had TWO reports of the soap developing a very off-putting "fishy" smell after arriving at the customer's house via USPS. In one case, the smell dissipated after the soap was out of its shipping envelope for a few days, in the other case, the smell didn't develop until after customer had already used it for a few days. I have never experienced this myself (I live in Vermont where 85 is a heat wave!) but both happened in July (the second case, just last week) and both were shipped to hot climates (Utah and Florida, respectively). I'm guessing it's rancidity due to heat but I have no idea why it happens so rarely?? I make a LOT of this soap, so it doesn't sit around, it's sold within a month of curing, and shipped all over the country without issue. It doesn't seem to be batch specific since these two cases were years apart. I'm starting to think I should have the customer mail it back to me so I can experience the issue myself, the mystery is driving me nuts!
Thanks!