I am in Canada and having trouble with this website. During checkout they allow you to choose country and province but their zip/postal code only accepts numerical entries. Impossible in Canada. Tried every which way I could to no avail so called their 800 #. "Call cannot be completed as dialed." Probably because I'm in Canada. So I emailed them, a couple times, a week or more ago and get no reply. So can anyone tell me what I or they are doing wrong?
Soaper's Choice
- Thread starter soapmaker
- Start date
Help Support Soapmaking Forum:
Are you using this contact information:
https://www.soaperschoice.com/contactus
The 800 number starts with 833.
Have you called your phone provider to ask why you can't dial out to this US number? Maybe there is an additional number required for calling that prefix?
Are you sure that responses from them are not going to your junk mail folder?
https://www.soaperschoice.com/contactus
The 800 number starts with 833.
Have you called your phone provider to ask why you can't dial out to this US number? Maybe there is an additional number required for calling that prefix?
Are you sure that responses from them are not going to your junk mail folder?
Yes that is the contact info I am using. There are no responses in my junk mail. I have had a similar problem with another company in the states but I could call them and do it on the phone. I have also had 1 800 #s that only worked in the U.S. but they answered by email.
I had no idea calling some numbers would be so problematic from Canada. Have you tried and operator assisted call? Can you do that in Canada? I haven't had to do that in decades, myself, but in the past when a call wouldn't go through, I'd call the operator and ask them to help me get through and that worked.
I'll work on it next week.
This is upsetting. So I'm not too happy with soapers choice. I have wasted a lot of time on them. I called the operator who tried to connect and couldn't. He said it's the option of the company what areas they want to service. True but if they don't want to service Canada then why do they allow you to choose Canada as a country and Ontario as a province and then not accept a postal code with letters? and not allow you to call them? and don't answer emails sent over 2 weeks ago?
Last edited by a moderator:
Saponificarian
Well-Known Member
Why not try a wholesale supplier in Canada instead. Less aggravation for you, I think. Someone posted a link to a wholesale supplier awhile back. (Let me try to dig it up, not sure I saved the link) It’s for common oils like Coconut, palm and some liquid oils I think. For the specialty oils, why not compare prices with NDA?
ETA: Here you go http://www.bedessee.com/
Link was posted by soapmaker123 I think.
ETA: Here you go http://www.bedessee.com/
Link was posted by soapmaker123 I think.
Yes it was me that posted about bedessee.com. The only thing I am looking for is tallow. I can't find it.
Saponificarian
Well-Known Member
Ah okay. Hope you hear back from Soapers choice soon.
Lin19687
Well-Known Member
Wow, I have never had an issue in the past with Emails. maybe the email went to a SPAM folder on their end ?
1-800 #'s can be set up to allow or not out of country calls.
1-800 #'s can be set up to allow or not out of country calls.
https://fatworks.myshopify.com/products/grass-fed-beef-tallow-14oz
http://www.saffireblue.ca/shop/exotic-butters-vegetable-oils/vegetable-oils/tallow
https://www.amazon.ca/dp/B00MOT5TCE/?tag=skimlinks_replacement-20
The second two are Canada based, I'm not sure about the first, but it came up when I Googled 'where to buy tallow in Canada'. I know someone here who lives in Canada does order from saffireblue.
Last edited by a moderator:
Thank you earlene, I did see those but at $25 for under a pound, no thanks. Also I don't feel saffire blue is a good place to buy. I won't go into those reasons now except for the tallow, it's a much better price but although they claim they don't have a minimum order, there is a $25. surcharge on anything under $75. So I would be paying $30 a lb. plus shipping!!
Don't know. Can't call and ask them!
Last edited by a moderator:
Lin19687
Well-Known Member
Well, I am guessing that you don't know that they ARE Columbus Food's ??
They have been a great company that changed their website years ago to help us Soapers.
Maybe try calling them directly.
Columus Foods (Columbus Vegetable Oils)
30 East Oakton St.
Des Plaines, IL 60018
United States of America
847-257-8920
They have been a great company that changed their website years ago to help us Soapers.
Maybe try calling them directly.
Columus Foods (Columbus Vegetable Oils)
30 East Oakton St.
Des Plaines, IL 60018
United States of America
847-257-8920
No I didn't know that. Thanks I'll try that tomorrow.
Dahila
Well-Known Member
I called quiet few numbers in states and never had any problem. Just make sure you do have right number, I am in Canada too , and I call everytime I order my labels or other things
Soapmaker, do you have to put the country code from where you are?
I would have to call 1-847-257-8920 (from Lin's post) or 1-833-257-6627 (from Soaper's choice website) from here.
Do only 1-800 have the blocking facility, or do all numbers (including the above) have this? I'm asking because I haven't heard of this facility here for general numbers, but I think it can be applied to freecall or local call numbers here as well, so maybe this is the problem - they don't want international callers on their freecall number?
I would have to call 1-847-257-8920 (from Lin's post) or 1-833-257-6627 (from Soaper's choice website) from here.
Do only 1-800 have the blocking facility, or do all numbers (including the above) have this? I'm asking because I haven't heard of this facility here for general numbers, but I think it can be applied to freecall or local call numbers here as well, so maybe this is the problem - they don't want international callers on their freecall number?
This is my experience too. If the website doesn't work for Canadians then you can always call.
Yes I too would have to call the whole thing. The operator told me the 1-833-257-6627 number has that option.
But I didn't know there was another number since it's not on the soaper's choice website until Lin mentioned it.
I just called this number and was transferred to Mike's answering machine so I will await a call. I think we're on the right track now.
Thanks for the info. Checked it out and they are out of stock. Maybe I should stick to my vegan recipe??
Lin19687
Well-Known Member
FYI, Mike (forgot his name earlier) is SUPER NICE. When I was ordering from them in 2004-2008 (was called Columbus Food's back then) he was so nice when I had to call on a couple questions. Yes he has worked there That long. I believe it is a family affair.
They gave the oils for Soapers a separate section and name because they get so many soapers that order from them. Their shipping is a little high, but then again I think shipping is high all over
They gave the oils for Soapers a separate section and name because they get so many soapers that order from them. Their shipping is a little high, but then again I think shipping is high all over
I'm in BC... I recently purchased Tallow from Voyageur Soap & Candle, a Canadian company.
