Owner was very nice, apologized profusely, explained how they plan to go about the remodel, and assured me this would never happen again. I'm letting it go.
OT: Weird experience at gym
- Thread starter MomInWA
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Yay! I am so glad to hear this.
Yes!! That's very good of him.
And while it can feel disempowering to have someone else go in to speak to them.. I get that.. it also reinforces to them that the whole family was upset. And standing for you.
I hope you can go back to simple enjoyment now.
Michelle La
Well-Known Member
Well done for seeking a resolution. It can’t have been easy at all.
It was really hard to go back there, and honestly I'm not thrilled with the corporate-appropriate "We really missed the mark on this one" and "I have sisters, a mother, a wife, daughters..." but whatever. What I would have preferred is more like ...not a prepackaged apology... and a plan as to how that will never happen again. I also understand everybody sues everybody these days so I get it. The corporate response will have to do. But if anything even close ever happens there again, I'm gone.
