Has anyone with complaints contacted Debbie at WSP? I've found her to be responsive and helpful. Haven't ordered with anyone for a long time due to disciplining myself to use up some of my overabundance of supplies before I order more. But if I do have a complaint I like to complain to the seller directly after getting some feedback here, feel it's only fair they hear it and consider solutions.
When they made the change to have their ezine by paid subscription only, instead of free, I did write an email. Not so much to complain, but to explain why I thought it was a bad move on their part. When you have an ezine with beautiful photographs of products that can be made with your supplies, and you have the recipes and instructions to make them, and package them, and all the links to purchase each item are right there on the page, I think that's brilliant. And I have to admit, that there were several times that I was inspired to make something after seeing it on their pages. So to turn around and start charging people for something that was generating sales for you, just seems like a bad business move. I know that I never even thought about paying for a subscription, and I feel fairly confident, by the number of comments here from people who are dissatisfied with them, that I'm not alone. I just thought that the free ezine was such brilliant marketing on their part, that someone should let them know that this move might be a mistake, and why.
So I did write an email, and I got a response, I can't remember exactly what it said, but something to the effect that they appreciated my concerns, but they felt that this was they way they wanted to go. Did you ever have a friend who was doing something really stupid and you wanted to take them by the shoulders and shake them and say "What are you doing?!" That's how I feel about them.
When you raise your prices, but then decide to have frequent sales, customers will wait for the sales to purchase. But if they really need something, they're not going to wait, they're going to go elsewhere. And then they realize that they can actually get everything somewhere else, and they don't come back any more. Isn't it better to have low everyday prices? Isn't that why we love Soaper's Choice, and Costco, and Marshall's and TJMax for that matter? We know we don't have to wait for sales to get a good price. And if on top of all the rest of the changes they've made, they have slooooow shipping...isn't that just a recipe for disaster?
Again, maybe there are things going on in that company that we don't know about. Maybe there are reasons for doing what they do. But from a customer's point of view, and also a small business owner,
it just doesn't make sense!
