Sellers
I had a good experience with WSP - i ordered a kit from them, and the spray pumps were the wrong size for the bottles. I called, and they shipped me the correct part for free, overnight, because I needed the product for an upcoming craft fair. And I have to give them credit, they do print a lot of negative reviews of their products, as does Brambleberry. I do hate WSPs handling fee, and I don't like a business that charges you 15.00 to get your product shipped in a timely fashion.
What I'm discovering about some of these suppliers, and I'm really unhappy about it, is that apparently some of them refuse to print any negative reviews about their products. I thought I'd found a great fragrance supplier- and so many of their fragrances had great reviews. I wrote a negative review of one of their products because they said it had "slight discoloration" and that it contained no vanillin, even though it had a very strong vanilla smell. Low and behold, it colored my melt and pour a deep chocolate brown. I should have gon with my instincts and used a stabilizer or another fragrance, but I believed what they said.
I gave the product a 3 star review, not even a one star review, and they refused to print it.
It's not about my ego. I don't care if I'm in print or not. I have read a lot of one star reviews on Amazon from Yahoos who can't figure out how to get the box open. And I also understand that there are unethical folks who will write a fake negative review for a rival's product. But if somebody has 20.00 worth of oils ruined because a fragrance accelerates or dis colors, or it doesn't stick it's a disservice to your customers not to let them know. Maybe that fragrance would be great with a stabilizer, or in candles, or melt and pour, or there's a work around for the acceleration.