How do you think it will affect you?
"Due to a disastrous warehouse fire at a critical manufacturer, our industry is experiencing a shortage of multiple critical ingredients used in the formulations of many fragrances.
Rustic Escentuals has already experienced a negative issue with a reformulated fragrance. Due to this experience we will NOT be having any of our scents reformulated and will stick with all original formulas.
This issue may cause some of our fragrance oils to be listed as "out of stock" when our current inventory is depleted. We do not want to risk customer dissatisfaction with fragrance oils that are not guaranteed to perform as usual.
Please understand that this situation is out of our control and is an industry wide dilemma. Hopefully this issue will be resolved by May 2018. Please be patient with us as we try to navigate through this uncharted territory.
We will be happy to speak to our customers about this issue and address any concerns they might have. Customer happiness and product quality are our most important goals in this situation.
Thank you for your understanding."
"Due to a disastrous warehouse fire at a critical manufacturer, our industry is experiencing a shortage of multiple critical ingredients used in the formulations of many fragrances.
Rustic Escentuals has already experienced a negative issue with a reformulated fragrance. Due to this experience we will NOT be having any of our scents reformulated and will stick with all original formulas.
This issue may cause some of our fragrance oils to be listed as "out of stock" when our current inventory is depleted. We do not want to risk customer dissatisfaction with fragrance oils that are not guaranteed to perform as usual.
Please understand that this situation is out of our control and is an industry wide dilemma. Hopefully this issue will be resolved by May 2018. Please be patient with us as we try to navigate through this uncharted territory.
We will be happy to speak to our customers about this issue and address any concerns they might have. Customer happiness and product quality are our most important goals in this situation.
Thank you for your understanding."