I contacted Max a while ago regarding the quality of their FO's he said that many soapers had been complaining then he put me onto the people that sell the FO's to Escentials, I received an e-mail from them giving me instructions as to how to soap to avoid seizing things like soap at lower temps, use full water etc. I responded that I was already doing all those things but still their FO's behaved quite badly, I received no further messages from them. No much hope there :?