To be fair,the only thing Ive ever had a problem with quality wise from Escentials is the FO.Absolutely everything else is top notch & their prices are great.Always the first port of call for me,I get most of my soap & cosmetic/B&B ingredients there(& freight is only $9 to where Im at which is a lovely added bonus!) I'm sure that if you let Max know there's a problem he'll take that onboard. Personally I really don't expect a lot from FO's that're as cheap as those ones are. And they DO work fine in everything other than CP.
IMO,paying a bit more for quality FO's may cost a little more upfront but the usage rates are usually much lower so it's really not more exxy in the long run. With Brambleberry & Sweetcakes,and most of BigTree's FO's I don't go over 3%,some as low as 1.5 whereas with cheaper ones it's sometimes been closer to 6%( tho I dont even bother anymore...if I need to go above 4% I choose something else.)
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I've never had any real problems with anything I buy from Max and the odd occasion I have had something small happen he has sorted it out in no time at all.
I don't use FOs so I can't comment on them