WSP aggravation

[debbism]

The prices of WSP are not the best BUT I have become so very dependent on some of the scents that I can't see having to go through finding another source....unless someone else sells Crafter's Choice oils.

BUT here is the issue.....I ordered larger 8oz bottles this time because with the increased number of oils, I'll go thru them but instead of the 8oz bottles they normally send, i got tons of small 4oz bottles. Not that it is a huge issue normally when they send out two smaller in place of one large when they run low, but the fact that they discontinued the 8oz and didn't update the website until after I placed my order. THEN they didn't even notify me in case I would be interested in ordering a 16oz bottle (they would have made a little more off me too)

I called in about this to ask why and I got two rude women "explaining" that they switched AFTER my order went through and they were "sorry" but they reserve the right to change up the product without notifying me.

I even explained that now I have to spend another $20+ on 8oz bottle because I have no where to store all these duplicate 4ozers.

It is a small issue in the scheme of things but in every other case of every other supplier I have worked with, when an issue comes up that I have to call in and ask about, I usually get a friendly conversation and maybe even a coupon code for a future order or at least something to keep a customer happy when they spend $500 on an order.

WSP just seemed very put out that they even had to speak to me. They play both sides of the fence these days and it is truly aggravating.

So who else sells Crafter's Choice fragrance oils????? I really do not want to have to re-test ALL our scents with oils from another manufacturer

 

[Genny]

Bulk Apothecary does, but they are well known for problems.
Also, all the Crafter's Choice distributors that I know of drop ship most of the products because it's less risky & less expensive to do it that way.
But I do know that Caron from Bubbles Bath Boutique has opened a supplier store, called soapdepot.org, and she carries some Crafter's Choice products, including fo's.

 

[debbism]

I just got off the phone with her.....super sweet lady and she explained how her end works and her prices are a bit better for the same exact oils. Thank you!!!!! This has put me in a great mood now!!!!

FYI, it will be the same thing. The 8oz is no longer from Crafter's Choice which is the same company as WSP apparently. So I'd be getting them dropped from Crafter's Choice BUT they'd be making less off me since WSP/CC will only get the wholesale cost and soapdepot.org will get the rest. I am NOT powerless.

 

[Genny]

Yep, Caron's very nice.

& Yep, WSP & Crafter's Choice are the same company.

 

[Pink]

Debbism, Your not alone. I recently as well had a bad experience with one of the ladies in their customer service dept. Really rude to me when I had a problem with an order. WSP really needs to work on this. It was so bad that I haven't ordered from them since then and am contemplating on if I will again. That's one of the worst pet peeves in a company that I hate is poor customer service.

 

[theath2010]

I have dealt with those same customer service problems and will occasionally purchase from them only when I have to. I also noticed that the day before their flash sale last week on FO's I bought one that cost 14.74 for the 4 oz. size. The next day I checked the price during the flash sale and it was the SAME price, they adjusted the "original" price to look higher than the price I purchased it for the previous day. I found this to be very misleading to label it a sale and will be very cautious about their advertising of sales!

 

[melstan775]

I was just making an order and I noticed they have raised FO prices A LOT. Things that were 7-8 dollars a few weks ago are now 9, 10, even 12 dollars for TWO ounces. That's just too much.

 

[danahuff]

I'm sorry you had this bad experience. It is a shame because reading things like this has convinced me not to become a customer (your post is not the first I've seen about WSP that is distressing). I have had such good luck with Bramble Berry and Nature's Garden. Soap Goods, too. Soaper's Choice.

 

[Shannon_m]

Dana!!! I've been wondering if you'd given us up or what. I've missed you lol. I'm the same way about WSP... I almost ordered some of their cocoa and shea butter because it's less expensive than BB, however I have had such good dealings with BB and I know what I'm going to get and I know what to expect with the shipping PLUS they had a great shipping deal when I ordered so yeah... I didn't end up ordering from WSP.

 

[danahuff]

Dana!!! I've been wondering if you'd given us up or what. I've missed you lol. I'm the same way about WSP... I almost ordered some of their cocoa and shea butter because it's less expensive than BB, however I have had such good dealings with BB and I know what I'm going to get and I know what to expect with the shipping PLUS they had a great shipping deal when I ordered so yeah... I didn't end up ordering from WSP.

No, it was just a crazy busy week for me. I didn't peep in much. But I have a three-day weekend because we celebrate Patriots' Day up here in MA.

 

[WallFlower]

When I had an issue with an FO they treated me the same way. Even the owner of the company (I think her name is Debbie or something) decided to get involved and acted in a way I would not have acted if I were representing my own company. I try not to order from them. I certainly won't order any more FOs from them now, but I order clay and other additives from them occasionally to save money.

 

[lizflowers42]

Wow, I have had nothing but positive experiences with them. I love that they have a donation fund for your change when you order as well for Autism awareness. I'm sorry that you guys have had bad experience with them.

 

[deb8907]

My experiences with WSP have been good. I like looking at an item and know that the price I see is what I pay without having to add $15. to $20. for shipping. You have to be patient because it takes them longer to ship, but I've had good luck with them so far.

 

[MaitriBB]

Nothing but good experiences from WSP for me. I like that their oil comes in a tub instead of narrow necked bottles like Soapers Choice, and I like the free shipping over $30.

 

[babyblues]

When I had an issue with an FO they treated me the same way.

Me too! I just wanted them to know that a dupe wasn't even close. I didn't want anything from them, didn't ask for a refund, didn't complain. I was just trying to help. I learned my lesson.

WSP customer service is nice and polite if THEY are calling you about an out of stock item or problem. But if you have a problem with them, WSP has bar none the worst customer service of any company that I have ever dealt with. Forget trying to notify them of or work out an issue with them. Not only do they argue with you, but you can hear how little they care what you have to say in their voices. Add to that the absolutely ridiculous prices since "free shipping" was instituted, but yet, everyone keeps buying with many, many singing their praises.

Sorry to those who like them, but their business practices have long appeared a little shady. It all started with the sky-high shipping overcharges, then the not so "free" shipping. They don't mention changes to ingredients or products so you aren't aware until you receive them. Shipping takes forever and it bugs me that small orders are packed last to show us that people who place small orders don't matter. It bugs me that I've seen Debbie May say their turn around time hasn't gone over 2 days, but only because they printed shipping labels on "closed" days so the ship date in the system is 2 days, but the boxes still didn't go out until the following week so it's really 3 or 4 business days. Most of my orders take at least 3 days to ship when the site says 1-2 days, sometimes as many as 5 days. I miss the days when you could order and have it arrive in 2 days. I no longer look to them if I need something quickly. Lastly, I have also noted increased prices during their "sales" as someone mentioned above. At $10 for 2 oz of fragrances and $30-40 per pound, I definitely won't be trying anything new from them.

Sorry for the long winded rant, I just haven't liked what I've seen over the last few years.

 

[Mandarin]

WSP really needs to work on this. It was so bad that I haven't ordered from them since then and am contemplating on if I will again

I stopped ordering from WSP a long time ago due to extremely rude customer service and constant company changes. The manner in which a company treats a good long time customer is very important to me.

 

[tinytreats]

Bad experience for me as well. I've written about it before on here. Terrible customer service, charged me for shipping because I live in Canada, hiked up prices on "sale" items, and the list can go on.

 

[AngelMomma]

I have ordered from them at least 4 times. So far everything has been great. No problems at all. But if I am to reduce my cost I will probably have to go to soaperschoice for my bulk oils at some point. Its just way cheaper.

 

[new12soap]

Like some other that have posted, that has been exactly the opposite of what I have experienced with wsp. My orders ship fast, even tho they are not terribly large, and I haven't had many problems but when something has come up I have called and they are friendly and polite and fix it right away, no questions asked. I once had a plastic mold that was damaged in shipping, and a FO was missing. They were both delivered 2 days later. The shipping time is the biggest reason I do NOT order from BB anymore, it takes them at least 5 days to even process my order, then the shipping time is twice as long because I am on the east side of the continent. If I order from wsp and bb on the same day, I will have my wsp order on my doorstep before bb even ships it out. Also, while some of wsp's prices are very high, they will price match a competitor if it is the exact same item (plus the competitor's shipping charges).

 

[babyblues]

I guess we all have different experiences. I had BB before WSP and that was with 4 or 5 day transit time from BB. I think that was back in February. I don't know how they decide who gets shipped and when. I've seen people post that they ordered after me and it had already shipped, but mine may take 2 days just to leave the warehouse. Occasionally, one will ship same day, but that hasn't happened much in the last couple of years. WSP used to have the fastest shipping of any supplier.

They have been wonderful when shipping damages have occurred and even shipping errors have been taken care of with no fuss. It's the things that they take as criticisms of their products or business that tend to make them argue or exhibit rudeness, in my experience, instead using the feedback to try to improve something.

I've heard WSP price matching is a pain in the patootie to actually get them to match since they and other suppliers tend to use their own names for things. Also, how do they account for shipping? If WSP charges $30 per pound for an item, another supplier charges $15 per pound for the same thing, how much do they add for shipping?