I actually have this mold. I think the guy's name is Mr. DoRight. When I first purchased this mold, I also had problems with getting the soap out but when I contacted him, he told me to put my soap in the mold and place it in 180 degree oven. Once the mold is in the oven, turn the oven off and leave the soap for 6 hours. Once I started doing this, my soap and dividers came out of the mold nicely. Also, I don't have to leave my soap in the mold for 24 hours now, I can unmold in about 6-7 hours. The soap is still soft but firm enough to handle.
I know there is alot of negative feedback regarding this guy and his soap molds but I have had no unpleasant experiences and he was extremely nice when I called and explained my situation.