Terrible Experience with Peak

[SudsyKat]

First, let me say that I don't know if this is something you're not allowed to do on the forum and if it is, I apologize. Moderators - feel free to censor if necessary.

I just wanted to let you know that I had a really bad experience with Peak Candle customer service. I ordered some fragrances from them. I was wondering if anyone else has had bad experiences with them.

Without boring you with a long string of details, I'll just tell you that it was a very bad experience and when I wrote to the owner of the company, I didn't get a response (I emailed and hard copy mailed a letter). I've never in my life dealt with a company who didn't respond to a letter of complaint. I'm thinking that perhaps my letter was intercepted by the very customer service person who I had a problem with, but I can't be sure.

Anyhow, please do chime in. I'm very curious as to whether this is just how they operate or my bad luck. I love some of their fragrances, so this is very disappointing for me. Thanks!

 

[heyjude]

Sorry you had such a bad experience. I've ordered from them maybe 3 or 4 times and have never had any problems. I order fos if that makes any difference.

 

[IrishLass]

I am sorry you had such a bad experience. I only use them for a few favorite FO's, but for what it's worth, I always have great service with them whenever I order. They are also one of the few suppliers I use that send an occasional free FO sample in the box along with my order, which I like. Not many vendors do that.

Hopefully, you'll get it all straightened out soon.

IrishLass

 

[SudsyKat]

I'm glad others have had a good experience. Maybe this was an anomaly and I'll have to believe that my letter never reached the owner. I do like some of their fragrances, so I think my only choice here is to ignore the whole thing and live with the bad taste in my mouth, so to speak. Thanks again for the input.

 

[carebear]

Very odd. They were my primary supplier for years and I've never had anything but great service.

I'm sorry you had to deal with stuff.

 

[judymoody]

I've only ordered from them twice but I got extremely quick fulfillment of my orders, timely communications about order status, fast shipping and a free sample both times. Sorry you had a negative experience.

 

[honor435]

Sad so sad, they are my most fav supplier, never had a bad time.

 

[PrairieCraft]

I've never had a problem either. Good prices, good packaging and love the free sample. Never had to deal with customer service though. Sometimes people don't take kindly to criticism and get defensive, maybe even more so since they don't seem to get a lot of complaints.

 

[photoshadows]

I've placed maybe 6 or so orders from them and have had no problems. Items are always In Stock, they ship quickly, use GLASS BOTTLES , and send awesome full 1oz sample FOs w/ every order. I've never had to deal with Customer Service so I can't comment on that, but I think this is probably an anommaly and I'm really sorry to see you're having trouble. Let us know what happens and good luck!

 

[SudsyKat]

Thanks so much to everyone for responding. I feel better knowing that everyone has had good experiences with them. I'm going to try to pretend that this never happened and just go from here. Thanks

 

[paillo]

i've had nothing but good experiences with them too, and love the free sample.

(edit: sorry, i meant to say phthalate instead of paraben.) i sent a suggestion recently to list whether fragrances are pthalate free or not, and got a prompt response back with a complete list of which FOs contain pthalates and which not, (i'll be more than happy to post it) and a note that they would be talking with their web team about including that info on their website. so my customer service experience was excellent!

sorry you had a bad experience with them, but don't give up!

 

[judymoody]

i've had nothing but good experiences with them too, and love the free sample.

i sent a suggestion recently to list whether fragrances are paraben free or not, and got a prompt response back with a complete list of which FOs contain parabens and which not, (i'll be more than happy to post it)

Please do! I'm collecting information about parabens and phthalates.

 

[paillo]

apologies in advance for a lonnnngggg list. admins, is there a better way to post a long list?

and sorry, i meant to say phthalates, not parabens...

i've had nothing but good experiences with them too, and love the free sample.

i sent a suggestion recently to list whether fragrances are paraben free or not, and got a prompt response back with a complete list of which FOs contain parabens and which not, (i'll be more than happy to post it)

Please do! I'm collecting information about parabens and phthalates.

Fragrance Oil Phthalates? Y/N

Almond Pastries No
Amish Harvest No
Apple Blossom Yes
Apple Jack & Peel No
Asian Sandalwood Yes
Baby Powder Yes
Banana Nut Bread Yes
Bartlett Pear No
Bayberry No
Beach Daisies No
Birds of Paradise No
Birthday Cake No
Black Canyon Yes
Black Raspberry Vanilla No
Blackberry Sage Yes
Blackberry Tea Yes
Blueberry Muffin No
Botanical Orchard & Nectar No
Breakfast at Tiffany's No
Brown Sugar & Fig Yes
Buttermint Candies Yes
Cabernet Grape Yes
Cantaloupe Yes
Cappuccino Hazelnut No
Caramel Apple Yes
Casaba Mist No
Cedar Yes
Chanel no. 5 (type) No
Cinnamon & Balsam No
Cinnamon Buns No
Cinnamon No
Citronella No
Clean Cotton No
Coconut Banana Blast Yes
Coconut Lime Verbena Yes
Coconut Milk Yes
Cool Citrus Basil No
Cornucopia No
Country Berry Hotcakes No
Country Garden Yes
Cranberry Apple Marmalade Yes
Cranberry Citrus No
Creamy Praline Pecan No
Crème Brulee No
Cucumber Cantaloupe Yes
Cucumber Melon Yes
Downy Fresh Yes
Emerald Pear Yes
Eucalyptus Leaf Yes
Fireside No
Freesia Yes
French Vanilla & Amber No
French Vanilla Yes
Fresh Baked Pie Crust Yes
Fresh Brewed Coffee Yes
Fresh Linen Yes
Frosted Carrot Cake No
Fruit Slices No
Fudge Brownie No
Gardenia No
Genuine Leather No
Georgia Peach Yes
German Chocolate Cake Yes
Ginger Passion Yes
Ginger Peach Yes
Gingerbread Cookies No
Grandma's Swingin' Eggnog No
Grapefruit Yes
Green Clover & Aloe Yes
Green Tea Yes
Heather No
Hollyberry & Ivy No
Home for the Holidays No
Honeydew Melon Yes
Honeysuckle No
Hot Cocoa No
Hyacinth No
Iced Lemon Danish No
Jamaica Me Crazy No
Jasmine Yes
Juicy Pineapple Yes
Juniper Breeze Yes
Key Lime No
Lavender No
Lemon Pound Cake No
Lilac No
Love Spell - VS Type Yes
Macintosh Apple Yes
Magnolia No
Mandarin Plum No
Mango Papaya Yes
Mango Peach Salsa No
Maple & Brown Sugar No
Mary Jane No
Mediterranean Fig No
Midsummer Night No
Moonlight Path Yes
Mountain Lake No
Mountain Pine No
Mulberry No
Nag Champa Yes
Ocean Yes
Orange Chiffon Cake Yes
Orange Yes
Orange Blossom No
Paris Twilight No
Passion Fruit & Guava No
Patchouli Patchouli! Yes
Pear Spice No
Peppermint Kiss No
Pina Colada Yes
Pink Sugar No
Plumeria No
Pomegranate No
Pumpkin Soufflé No
Purely Peppermint Yes
Raspberry Truffle No
Red Clove No
Red Currant No
Rose Bouquet No
Sage & Lemongrass No
Spiced Cranberry No
Spring Rain Yes
Spruce Christmas Tree No
Spruceberry No
Stargazer Lily No
Storm Watch No
Strawberries & Cream Yes
Strawberry No
Strawberry Kiwi Yes
Strawberry Rhubarb No
Sugar Cookie Yes
Sugar Plum Berries No
Summer Orange Flower No
Sunflower No
Sweet Pea Yes
Sweet Pumpkin Spice No
Tall Grass Yes
Tropical Tuberose No
Tuscan Nights No
Twilight Woods No
Vanilla Hazelnut No
Vanilla Mint No
Vanilla Passion Yes
Vineyard No
Warm Apple Pie No
Warm Vanilla Sugar Yes
Watermelon Yes
White Lily & Amber No
White Tea & Ginger Yes
Wild Berry Musk Yes
Wild Cherry No
Wild Mountain Honey No
Wild Raspberry Yes
Winter Wonderland No

 

[falldowngobump]

I have also ordered from them several times and got great service. I'm sorry you had a bad experience with them.

 

[JenniferSews]

I've ordered from them a ton too and also have never had a problem. I'm so sorry you had this experience though. Have you tried calling? If I were the owner of Peak, I would REALLY want to know if you had a bad experience with a staff member. You probably weren't the first and won't be the last if the owner never finds out. A great business like Peak shouldn't have someone like that ruining their business.

ETA- by someone ruining their business I meant the bad CS rep, not the OP. :wink: Just wanted to clarify.

 

[carebear]

Yea, Alan is typically great. But I think we've said that a few times now. 8)

 

[paillo]

Yea, Alan is typically great. But I think we've said that a few times now. 8)

the customer service rep who was so prompt, and so helpful with me, was Denise Andasola.

 

[Sunny]

I've ordered from them a ton too and also have never had a problem. I'm so sorry you had this experience though. Have you tried calling? If I were the owner of Peak, I would REALLY want to know if you had a bad experience with a staff member. You probably weren't the first and won't be the last if the owner never finds out. A great business like Peak shouldn't have someone like that ruining their business.

ETA- by someone ruining their business I meant the bad CS rep, not the OP. :wink: Just wanted to clarify.

I would continue to try to get in touch with them too! It stinks that one person ruined your experience with Peak and someone should know about that. I have also had good experiences with Peak. (have only ordered twice I think but nothing bad to say.)

 

[SudsyKat]

Thanks, Tasha. I agree with you completely and that's why I wrote a thoughtful, respectful letter to the owner. If I owned a company, i would want to know about customer experiences. I sent it via email and snail mail and never got a response of any kind. It's very strange and leaves me with a bad taste in my mouth (though I do have a lovely fragrance in my nostrils!)