southern soapers

[xyxoxy]

Update for anyone interested...

After multiple emails and calls I have still never had any reply from SS to date. Nothing. I entered messages through their web site describing the problems with the shipment and asking for help. I called their phone number and received a recorded message asking me to contact them through their web site. However I was allowed to leave a message. But none of my requests were even acknowledged let alone answered.

I finally had to contact my credit card company and submitted all of the paperwork to have the charge reversed and credited back to me. In the end I had to pay for return shipping but it was better than spending over $75 for products that were unusable.

I understand that they are closing but that's no excuse to treat customers this way. If they can't even answer an email then they just need to go ahead and close shop and stop taking people's money. It's a shame that they choose to go out of business that way after being so reliable in the past.

Buyer beware I guess.

 

[loveit_latherit]

wow what a shame! I have never ordered but every week I get an email 'Going out of business' ads but can't reply to customers? Wow ... that's messed up ....

Sorry for everyone with bad experiences! Not just the money but we wait with such anticipation of receiving our stuff! Hate disappointment MORE than lost $

 

[photoshadows]

This is kinda off topic, but loveit_laterit is so right about disapointment! I get sooo aggravated when I order something and it either gets left out of the box (seems to happen to me with great regularity) or, even worse, they're out of stock and they don't tell you before shipping it. Without fail, it's almost always the main thing I wanted in my order and I would have just waited to order everything until it was back in stock. Grrrrr!!!! :evil:

 

[dubnica]

This is kinda off topic, but loveit_laterit is so right about disapointment! I get sooo aggravated when I order something and it either gets left out of the box (seems to happen to me with great regularity) or, even worse, they're out of stock and they don't tell you before shipping it. Without fail, it's almost always the main thing I wanted in my order and I would have just waited to order everything until it was back in stock. Grrrrr!!!! :evil:

yep...the out of stock thing hapens with Bramble Berry. they send you email right before they ship it out...saying something is out of stock, but you are right, it usually is something that you really needed. Why they don't update their website quantities is beyond me.