cerelife
Well-Known Member
- Joined
- Nov 14, 2010
- Messages
- 955
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The week before my biggest festival of the year, everything started going wrong. And just to clarify - this festival draws over 20,000 people from all over the world and over the years I've built up my customer base and I average sales of $1K/day at the festival with lots of return customers who expect me to be there every year.
- The custom camper top that my DH ordered for his truck (over a month in advance - more than double the time that the company recommended!) was delayed in arriving AND got dropped upon delivery....damaging it enough that they sent it back to the manufacturer! This was less than a week before the festival and we were told there was no way they could get a replacement in time for the festival. At least they refunded our money, since we had to pay in advance for a custom top but it left us scrambling to figure out how to pack everything without the extra room we were counting on!!
- When I was trying to condense my packing, I realized that the company from which I buy my paper shopping bags shorted me an entire case of bags! I just saw boxes from them from a few weeks before and didn't think to check to make sure they were all there Great customer service at Nashville Wraps. It was an error in the warehouse and they expedited my bags and they arrived within 2 days of my calling them!
- Then I developed a medical condition that required an emergency procedure 5 days before the festival!! I'm a medical professional and I work closely with the ER docs, so when I said that I needed to be OK by 5 days out since I have an obligation to be a vendor at this festival, they obliged. Four massive injections of antibiotics over 2 days...I still have lumps on my bum!!
- And just to top things off...a hurricane took an unexpected turn and Louisiana got a ton of rain.
BUT....3 days before the festival they cancelled the entire Art Market since they had to relocate the festival due to all the rain and there wasn't room for the arts and craft vendors in the new location downtown. Are you f***ing kidding me!!?? 3 days notice when most of us have been working like fiends for months to stock up for this festival!?
On the positive side - I emailed customers who expected me to be at the festival as soon as I got the news of the cancellation, and they came to our hotel to pick up their orders So I still made sales AND got to be a tourist!
- The custom camper top that my DH ordered for his truck (over a month in advance - more than double the time that the company recommended!) was delayed in arriving AND got dropped upon delivery....damaging it enough that they sent it back to the manufacturer! This was less than a week before the festival and we were told there was no way they could get a replacement in time for the festival. At least they refunded our money, since we had to pay in advance for a custom top but it left us scrambling to figure out how to pack everything without the extra room we were counting on!!
- When I was trying to condense my packing, I realized that the company from which I buy my paper shopping bags shorted me an entire case of bags! I just saw boxes from them from a few weeks before and didn't think to check to make sure they were all there Great customer service at Nashville Wraps. It was an error in the warehouse and they expedited my bags and they arrived within 2 days of my calling them!
- Then I developed a medical condition that required an emergency procedure 5 days before the festival!! I'm a medical professional and I work closely with the ER docs, so when I said that I needed to be OK by 5 days out since I have an obligation to be a vendor at this festival, they obliged. Four massive injections of antibiotics over 2 days...I still have lumps on my bum!!
- And just to top things off...a hurricane took an unexpected turn and Louisiana got a ton of rain.
BUT....3 days before the festival they cancelled the entire Art Market since they had to relocate the festival due to all the rain and there wasn't room for the arts and craft vendors in the new location downtown. Are you f***ing kidding me!!?? 3 days notice when most of us have been working like fiends for months to stock up for this festival!?
On the positive side - I emailed customers who expected me to be at the festival as soon as I got the news of the cancellation, and they came to our hotel to pick up their orders So I still made sales AND got to be a tourist!