Soapalooza?

[paillo]

I always had really good service and products from Southern Soapers, and this is my first time ordering since the name changed.

I ordered a couple of expensive FOs on the 14th. My account says it shipped on the 17th, but I have not received it. I'm only an hour from their store, so it couldn't have taken long to get here.

I've left email and voicemail but haven't gotten a response. Don't want to lose almost $60 for two FOs!

Anyone have any information? I've known Kelly to be professional, reliable, and to have excellent products. Starting to worry that something might be wrong Any insights appreciated!

 

[judymoody]

Sorry if this is a dumb ? - did you receive tracking information? Perhaps the carrier might be able to shed some light on the status of your package. I hope this is a fluke. I like the Southern Soapers FOs.

 

[paillo]

No, unfortunately no tracking info, don't even know how it was shipped. Just a notation when I logged in that it had shipped more than a week ago. Unusual that a company doesn't send notification of shipping along with tracking info. Hoping too that it's just a fluke and that she'll get back to me soon. If not I may have to just go visit the store!

 

[PinkCupcake]

Paillo, have you heard from Soapalooza yet? I emailed them last night about an order, and this morning I received an email with a tracking number. I hope your situation is resolved soon.

 

[paillo]

Nope, not a thing. She posted on Facebook yesterday, so I know she's around. I'm getting very frustrated.

ETA: I just heard back, from inquiring also on Facebook. So it didn't ship when it was supposed to, I have no idea why. I think I'll stick to suppliers I know will ship in a timely manner. But eagerly looking forward to getting these FOs! One is Pumpkin Brulee which sounds like more pumpkin than spice, and the other is Sparking Champagne, which I can't wait to try.

ETA: Happy ending after all. Kelly had sent an email that got caught in my spam folder - now why didn't I think to look there? The FOs just arrived, and they smell divine. So maybe I'll be a repeat customer after all