Cellador
Well-Known Member
A couple of people may remember this thread - https://www.soapmakingforum.com/threads/what-would-you-do.73380/
where I asked for feedback in regard to a supply quality issue I found. Well, I wanted to let you know my final impression of this company. DO NOT BUY FROM INGREDIENTS TO DIE FOR!
Below is my opinion and what I believe to be factually true:
After contacting this company about what I believed to be a bug in my surfactant blend, they eventually responded that they would do a full investigation once the product was returned to them. They paid to have the item in question sent back to them, which I did.
I gave them about a week and didn't hear anything from them about it, so I followed-up with them via email.
I received an email about a week later stating that their investigation revealed, not a bug, but the "contaminant was rubber" and quality control was "tracing it through the fill line to see where and how it could have happened." They offered to send me a replacement once the issue was resolved, and I agreed. They also offered to send me some free samples of other products, which they did send to me with the replacement surfactant.
So, at that point, I felt ok about the situation-not great, but I felt like they were honest about the situation and tried to make-up for my troubles.
Fast forward to this week - I placed a fairly small order with them (not for the surfactant-not sure I'd be able to use that product again). And, my order is almost immediately cancelled citing "Loss Prevention." ?!! What?! Really?! Customer Service told me that they don't receive details as to why the "Loss Prevention team" cancelled my order, but it was most likely because I violated their terms and conditions.
In their T&C's, the loss prevention section states-
"Unlike a physical store where it is possible to employ security to watch for and prevent theft and / or fraud we have to rely on the integrity and honesty of our customers and we must take aggressive measures to collect and prevent further loss when those qualities are lacking. The only means we have of instituting loss prevention is through the careful analysis of shopping and / or behavior patterns and the implementation of steps in response to those patterns."
Today, I am beyond furious and quiet frankly, very offended. I am generally very easy-going, but this is awful. I honestly believed I was doing them a favor by allowing them to correct the situation without a lot of trouble. If I had resold anything with this product, I probably could of sued. But, I figured, no harm, no foul...Shame on me.
In any case, that's my review for Ingredients To Die For. I hope this helps anyone who is considering doing business with them.
where I asked for feedback in regard to a supply quality issue I found. Well, I wanted to let you know my final impression of this company. DO NOT BUY FROM INGREDIENTS TO DIE FOR!
Below is my opinion and what I believe to be factually true:
After contacting this company about what I believed to be a bug in my surfactant blend, they eventually responded that they would do a full investigation once the product was returned to them. They paid to have the item in question sent back to them, which I did.
I gave them about a week and didn't hear anything from them about it, so I followed-up with them via email.
I received an email about a week later stating that their investigation revealed, not a bug, but the "contaminant was rubber" and quality control was "tracing it through the fill line to see where and how it could have happened." They offered to send me a replacement once the issue was resolved, and I agreed. They also offered to send me some free samples of other products, which they did send to me with the replacement surfactant.
So, at that point, I felt ok about the situation-not great, but I felt like they were honest about the situation and tried to make-up for my troubles.
Fast forward to this week - I placed a fairly small order with them (not for the surfactant-not sure I'd be able to use that product again). And, my order is almost immediately cancelled citing "Loss Prevention." ?!! What?! Really?! Customer Service told me that they don't receive details as to why the "Loss Prevention team" cancelled my order, but it was most likely because I violated their terms and conditions.
In their T&C's, the loss prevention section states-
"Unlike a physical store where it is possible to employ security to watch for and prevent theft and / or fraud we have to rely on the integrity and honesty of our customers and we must take aggressive measures to collect and prevent further loss when those qualities are lacking. The only means we have of instituting loss prevention is through the careful analysis of shopping and / or behavior patterns and the implementation of steps in response to those patterns."
Today, I am beyond furious and quiet frankly, very offended. I am generally very easy-going, but this is awful. I honestly believed I was doing them a favor by allowing them to correct the situation without a lot of trouble. If I had resold anything with this product, I probably could of sued. But, I figured, no harm, no foul...Shame on me.
In any case, that's my review for Ingredients To Die For. I hope this helps anyone who is considering doing business with them.