Tone is so hard to convey in writing, even harder to discern, and I think you may have misjudged.
@DeeAnna is one of the most knowledgeable people here. She didn't give you a whole paragraph of lecturing, and she certainly wasn't rude.... she gave you a whole paragraph of perfectly reasonable requests to accurately diagnose your issue -- which, as she pointed out, isn't well-defined in your original post. Some people like soap like yours looks, and others like a smokey smell. Soap making is an art, and people like very different things.
As far as ??? I think she meant it as a stand-in for yet another option of how you may have handled your soap, like fill-in-the-blank, not aggressive key mashing.
The people who patiently answer questions for new makers, over and over and over again, are generous with their time and knowledge and receive nothing in return — the only goal is to help people new to soap making, like you, enjoy the process safely. That's why very specific details are needed.
Welcome, very pretty soap (I actually like how it looks), and hope you find the answers your seeking.