Is brambleberry slow?

[Obsidian]

I was just wondering if BB is normally slow on getting orders shipped? I expected my stuff to me here already and its not even been send out yet.

 

[dixiedragon]

When did you place your order? I usually get my stuff in about a week. I am in Alabama.

 

[eyeroll]

In my experience, yes. I'm in Colorado and it usually takes over a week to get my order.

 

[hlee]

Yes. Normally a little over a week for me in Wis.

 

[Dr.J]

More than a week for me. My last order was placed Sunday 9/29, and was received Tues 10/8 in TX.

 

[Paintguru]

Placed one order and it took at least 3-4 days for them to actually ship the order out. Not a fan of that turn around time.

 

[la-rene]

This just happened. It was 8 days since ordering and I called and left a message with them that my order still said awaiting shipping on their website. I went outside and the package was delivered. I don't think they have been updating the shipping info lately for what ever reason. Which bothers me because I like to watch for delivery since we have a lot of mail theft in my area. I felt a little sheepish after calling and then getting the box, but....

 

[Obsidian]

I placed my order on monday. Do they not send tracking numbers for fedex shipments? I may not do business with them again if it takes too long.

 

[Sihir]

I placed my order on monday. Do they not send tracking numbers for fedex shipments? I may not do business with them again if it takes too long.

Obsidian, they do have tracking numbers: when you're logged in to your account and you find your order, to the right of it should be a button for details or something like that. When they ship they should update that page with a tracking number. Also at the top of the main page they say what date range they are shipping orders for. I know they're pretty behind now with their November event.


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[Adirondacker]

I placed an order with them recently for every thing I need to make my first batch of CP soap. It took them 3 or 4 days to pack up all my stuff and ship it. It then took about 4 more days to get it and I live in upstate (near Canada) New York.


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[maloga3]

Yes, Brambleberry is the SLOWEST supplier I've used...check out Wholesalesupplies.com and soaperschoice.com for tools and ingredients- great prices and fast...also, Justscent.com has great prices and ships the same day if ordered before 1 pm...be careful to test the FO's in cp soap though- bridezilla bouquet ruined 2 of my cp batches!!

 

[Obsidian]

I got my package yesterday, the same day I got my tracking number. Really love the mold I ordered but I will be trying a different supplier next time.

 

[mkstylessoap]

Natures garden has the fastest shipping I have found, my order almost always get shipped out the next day and I have in in max 4 days. Wholesale supplies plus is the next quickest and true supplier I prefer, even with shipping prices includes in their items some of their oils are less expensive than those that do not do free shipping. I have found that Brambleberry has the slowest shipping, but I really like some of their items and I love that I get a useable fragrance sample with every order.

 

[Honey bath]

Brambleberry is slow

I placed an order on Nov14 today is Nov22 and the acct says it is still waiting to be packed. I live in Oregon so Fedex probably take 2days to arrive maybe,and I needed the supplies at least by today to make my lip balms for bazaar this Saturday. My last order I noticed took 8 days to get to me and that was in early October and it was done early in the week because they don't work weekends and Friday they close early. What gets me is that their policy say up to 3-4 day during holiday season yet their website shows shipping orders for Nov13-14 for the last 3 days. And to top it off after I submitted this order I forgot one item and emailed them right afterwards but this was not during their business hours and called first thing in the morning and I get a call back a few hours later telling me changes can only be made 1 hour after placing the order that i would need to place a separate order for it. shipping pricing for a small 6 ounce item just was not worth it. It has taken them 7 days to pack my order at least try to accommodate for the sake of good customer service. I like their prices but in my opinion it does take too long I can have supplies shipped from Florida quicker. They should update their turnaround shipping time to 7 business days b/c I have yet to see a 24 hr turnaround time. The owner seems to be very responsive to messages on their site and this forum is hard to find I am probably going to write a letter directly and see what kind of response I get will update with the results.

 

[indulgebandb]

They do seem pretty slow. I ordered something on the 9th and I should be receiving it today. I had to log into my account to find that out- no shipment notice email. I ordered things several days later from some other companies and I had already received all those and started using the products before my order from bramble berry even shipped! I have a couple of things from them that I have a hard time finding from other companies at an even comparable price so that's those are the only things I order from them- just make sure I don't get close to running out before ordering.

 

[Adirondacker]

I'm starting to rethink my previous post. I ordered almost $300 worth of stuff to make a batch of CP Christmas soap (my first try at CP so I needed everything). Well my first try didn't work out so I needed to re-order a few more things to try it again. I placed this order on 11/16 and today is 11/25 and it still hasn't shipped. Once it does it usually takes 4-5 days to get to me. My soap definitely won't be ready in time for Christmas. I'm not happy at all and feel like I've wasted a ton of money.

 

[shunt2011]

Try Nature's Garden or Soapers Choice. They have some of the fastest shipping I've seen. I can order this moring and have it delivered tomorrow from both companies.

 

[judymoody]

I have found BB to be slow and the shipping on the high side. I generally only order from them if there is a particular fragrance oil I can't do without and then I order enough to justify the shipping.

Aroma Haven and Candle Science are amazingly fast - generally ship on the same day you order.

 

[mbaldwin]

I live in Nebraska, and it is going to take 2 weeks to the day to get my order. this was not my first order with them, but at this rate it will be my last. As of now, according to their website, they are 10 days behind on orders. A little slower due to the holiday rush I can understand, but I find this to be a bit ridiculous. I think BB needs to make some changes, or they are going to be out of business. if it were me, I would work longer hours, or hire a few temp workers to assist.
I placed an order with Lotion Crafters, and it was shipped in a few hours.

Michael

 

[judymoody]

Lotion Crafters is the fastest place I know! Super CS.