I cancelled my order with WSP - never again

[SpringLily16]

I order from them a lot. I'd say they're my number 2 source I buy from and I've never had a problem with them. Hopefully these are isolated incidents and they get themselves sorted out.

I'm sorry that happened to you!

Same here. I love their product line. They have some awesome stuff. Hope this is just a hiccup and they get everything figured out so folks get their orders in a timely manner.

 

[gunsmithgirl]

I have been having problems too. Seems like everytime I go to order things are out of stock and won't be in for a month, and it takes forever to ship.

 

[HorseCreek]

I love WSP, they are my #1 supplier also. I never have had a single problem with them. They said on the website that orders would be delayed, it shouldn't be a surprise. I too hope this does not deter them from continuing to have big sales!

As for the "free shipping", it's your job as a consumer to figure out where you can get the better deal. We all know nothing is free (I mean seriously, we are crafters who make products), and that the shipping has to be paid somewhere. Any new products I order (I have an idea already for my usual products) I go around to all the different suppliers and see who is cheapest after adding shipping. Guess what, WSP is still usually cheaper. Their FO's and EO's are usually a bit pricey, but if it means having to order one single bottle from BB or NG, versus adding it to my WSP, after the shipping, it's sometimes cheaper. Again, it's your responsibility to check on that kind of thing.

Mistakes happen, we're all human.

 

[shunt2011]

I too don't often order from them. I try to only place 2-3 larger orders a year from them. There are some things they have had the best price for thus far. I plan ahead regardless of where I'm ordering from. I try to always have enough stock on hand and order before running too low. I refuse to have to depend on a delivery on short notice. Especially during the winter months when weather can delay things too. I ordered on the 30th and received my stuff on the 8th. Also remember those who have large orders that equal a certain amount regardless of when they order get priority for whatever level they are at (silver, gold, platinum). That too can come into play with WSP.

 

[bbrown]

Horsecreek I was well aware of the delay. Their website said 5-7 days. No problem. But on the 2 week mark and no word, sorry - not acceptable. And I do not appreciate aloof customer service. As stated before, large companies should plan ahead when they have a sale. And when customers call for an update and they are told "today" it will ship, 2 days pass another call is made and they say "today", then a 3rd call is made the next day and they say "today" - they come across as unorganized. Not acceptable. I am a business owner, yes a small one, but I would never dream of appearing aloof to my customers.

 

[pamielynn]

I love WSP, they are my #1 supplier also. I never have had a single problem with them. They said on the website that orders would be delayed, it shouldn't be a surprise. I too hope this does not deter them from continuing to have big sales!

As for the "free shipping", it's your job as a consumer to figure out where you can get the better deal. We all know nothing is free (I mean seriously, we are crafters who make products), and that the shipping has to be paid somewhere. Any new products I order (I have an idea already for my usual products) I go around to all the different suppliers and see who is cheapest after adding shipping. Guess what, WSP is still usually cheaper. Their FO's and EO's are usually a bit pricey, but if it means having to order one single bottle from BB or NG, versus adding it to my WSP, after the shipping, it's sometimes cheaper. Again, it's your responsibility to check on that kind of thing.

Mistakes happen, we're all human.

I know exactly how much my raw materials cost and I shop by who offers the best price for what I want. However, it makes it harder and more costly for me with WSP's "free shipping". I only order from them for the four FO's that I get from them.

 

[lillybella]

I am currently trying to cancel my order for the thermometer EC400L1 Infrared Laser Thermometer I ordered. I read here that WSP had really overpriced that thermometer.
I found it at LotionCrafters for $73.00 with the adapter plus reasonable shipping. At WSP it is $119.00 with free shipping. That's too big of a difference for me plus they are taking too long.

I really like them as a supplier, but I need to re-think doing business with them now.

 

[lillybella]

After not hearing back from WSP. I called this morning to cancel the thermometer part of my order. They said I had to reach the $40.00 minimum with the rest of my order & they would not wave the minimum. I then canceled the whole order. I went to Lotion Crafters and placed the whole order. WSP has been my #1 supplier for 5 years now. I am going to have to re-think doing business with them.

I am so disappointed with WSP.