heartsong
Well-Known Member
x
imho, there seems to be 2 different customer catagories:
the impulse buyers-not really on the hunt for soap, but either the packaging or fragrance catches them. these people unfortunately wouldn't know a great bar of soap if it bit them on the behind! what catches their eye today, won't tomorrow.
the purposeful soap buyers that are on the hunt for a specific soap or soap type. they are well informed and direct, and unfortunately are few and far between. these are the repeat customers. these are the ones we all bend over backwards to please.
imho, there seems to be 2 different customer catagories:
the impulse buyers-not really on the hunt for soap, but either the packaging or fragrance catches them. these people unfortunately wouldn't know a great bar of soap if it bit them on the behind! what catches their eye today, won't tomorrow.
the purposeful soap buyers that are on the hunt for a specific soap or soap type. they are well informed and direct, and unfortunately are few and far between. these are the repeat customers. these are the ones we all bend over backwards to please.