For the record. My fo's from them are love em or hate em, but I will say the quality is excellent. There's another supplier I have made several purchases from that I think, personally, their fo's smell for the most part cheap. They remind me of the cheap vials of potpourri liquid you'd get at Michaels, or worse a dollar store or something. They smell off and cheap. Bb has never had that problem. I'm very picky about fo's, and dont like a ton honestly, so my not liking some bb fo's isn't a knock against them, because I know how picky I am. They also have wonderful pics of behavior in cp soap, they have excellent descriptions compared to other companies, and negative reviews stay up, and I respect that.
They have some wonderful qualities most others don't have.
Yes, someone mentioned fast shipping in December, and I received my 2 fo's faster than ever from them in December. It was 5 days from Washington to here, but that isn't their fault, and I know this. What is their fault is 4 days plus on leaving the warehouse, and this is bad practices imo. In December, however, it left the next day after ordering!:shock:
So I think they're working on that and probably heard through the grapevine many aren't pleased with slow shipping out from the warehouse. This is a very good thing, to see improvements in this area.
There's one worker there that I've sent requests into and such, and she's just awesome. Never been passive aggressive, and she's always quick to respond and so helpful. I really love dealing with her. If you've spoken to a customer service member there on an order, you've probably dealt with her, and I just love her.
The other lady that sent the weird message to me seemed so off, but it probably wasn't intentional. I didn't like the tone nor the oh no, disappointing for sure...whew! bit. I'm not in kindergarten lady lol. I did wonder at first if bb was sick of people stating their things were damaged, and she as well, and the company was being condescending because they didn't believe me or something, like they're sick to death of people accusing them of damages, or something like that. But again, I came to the conclusion this was probably not on purpose, and it was just someone not really thinking clearly on a mature and more helpful response at the time.
Now, they do NOT offer a replacement "on damages", but maybe it's an option and they aren't telling us outright??? Like, they offer a coupon, and you have the right to decline and ask for a replacement... but to cut down on loss they first offer the coupon. I'm starting to get this impression from their response to you newbie, and someone else said something on smf somewhere that gave the same impression. Either way, I'm not ordering a secret menu on in and out burger or something. Secrets to a replacement or misleading by first offering a coupon isn't good practices. O f course I'm sure they replace missing items, but damaged items were never once offered to be replaced.
Second, the blame on transit isn't cool. Broken glass yes, but the fo has been shoved in thick foam that molds to its shape, and has another pack of molded foam on top. It's impossible to damage a fo in transit from bb, unless someone stomps the package or runs over it or something. Now, I've learned in the past to hold the lid down very tight and with the other hand remove the electrical tape slowly. If you don't, the lid can fly off with the tape lol. So, after I sent pics in and got the response, I went to remove the lid. Holding tightly, I slowly removed the tape while pinching the lid down in place, very hard mind you. The tape was removed, and I went to inspect the bottle. I tried to torque the lid on, and it moved a good rotation to sealed! It hadn't been sealed! It wasn't on all the way, period. It was an error on the employee, not on the shipping, and that's a fact, so they shouldn't always blame shipping. It may be shipping fault on other items that sit below the foam in the box, but a lid not twisted on all the way wasn't the fault of FedEx or whoever.
Finally, the coupon thing isn't a good fix, period. What they should do for leaked fo or preservatives is this.
1. Offer a sample sized vial to replace leaks. Close to half the bottle or more leaked, replace it! My leaks weren't that bad, so a sample size would be perfect.
If the shipping on bb end isn't cost effective for these options...then
2. Offer an option, a coupon OR to put those 5$ back on my credit card! I want that money back, not invested into them again, necessarily. If this takes too much time in customer service with email correspondence and back and forth issues, then
3. Just refund me those 5$ back onto my credit card, and don't offer coupons at all.
If mica spilled or other flaky things spilled everywhere, a full refund or replacement would be better than a coupon, and if it sprinkled just a little mica or something a partial refund or full refund is best.
I'm just trying to say an automatic coupon isn't good practices, and it's my opinion they should rethink that practice.
I haven't stopped shopping there permanently or anything, but I have rethought what I will get and won't get and why. The shipping is very pricey and I buy my oils in bulk now, as well as found cheaper lye. I get fo's, and I pray they don't leak because I really don't want another coupon as a replacement.
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