'Amazon Answers' OMG experience.

[Jorah]

I sometimes get emails from Amazon asking if I can answer another customer's question on a product I have purchased.

Back in the spring, when I first started learning about soap, I got some goat milk M&P base, and this morning I got this question from Amazon: "Do you have to melt it? Can you freeze it and then add lye for cold processing?"

I quickly answered, hoping to avoid having someone get themselves in a lot of trouble adding lye to M&P...

 

[Ford]

Don't even reply. I know it's hard not to. But that's Amazon's responsibility.

 

[Zany_in_CO]

Back in the spring, when I first started learning about soap, I got some goat milk M&P base, and this morning I got this question from Amazon: "Do you have to melt it? Can you freeze it and then add lye for cold processing?"

As we often say on SMF, "There are no stupid questions." But this one really tests the line between stupidity and ignorance. Thankfully, ignorance can be corrected; stupidity, not so much.

Good for you for taking the time to inform the customer!

 

[ScentimentallyYours]

I tell new soapers that M&P is just like making Jell-O. You warm it in the microwave until just barely melted, add color and fragrance, then pour it into a mold to let it set up. The analogy to making Jell-O, which most people have done, makes it easy to transfer concepts to making soap.

 

[Jorah]

As we often say on SMF, "There are no stupid questions." But this one really tests the line between stupidity and ignorance. Thankfully, ignorance can be corrected; stupidity, not so much.

Good for you for taking the time to inform the customer!

I particularly loved the detail that the questioner wanted to freeze the m&p... you know, for the COLD process!

 

[Piranga]

Yikes!