jarvan said:
As a new soaper, supposing I opened a store or sold at a flea market, would I be able to answer all my customers' questions? What if one of those people inquiring about my soaps is, indeed, a very experienced soaper choosing to test me? Could I answer those questions rationally and without hesitation or fudging? NO. I could not do those things at this point and not at any time in the near future. Once I feel confident to field all this and carry liablity insurance, then fine. For now, I have no business selling my wares to any customers. Now...giving them out as testers...another story. How will I ever learn what works for others if others never test my product.
In some respects, I do see your point, Jarvan. And this becomes increasingly complicated and important as your line of products becomes more complex. I can see where the learning curve can be high if you're making a half dozen different soap recipes and additional bath and body. I know there are a lot of soapers out there, and on this forum as well, that want to find a niche by finding "solutions" to peoples skin problems or make products that address particular needs. And for these people, definitely, being well educated is an absolute must. Obviously, you can't speak with any authority about why your product is able to acheive these desired effects if you aren't well educated on the subject. Same is true for those who want to create their own "unique" recipes and are trying uncommon things.
But soap, in and of itself, if kept basic, is really a pretty simple commodity that has been around for thousands of years. Granny didn't have a masters degree in saponification when she threw it in the pot. It was a basic necessity produced in a very simple way. I'm not producing complex chemical formulations aimed at curing anyone's skin problems. That may be what some choose to do, but I am not a member of that group. I have one basic, simple recipe that I only vary in which butters I add (shea, cocoa or mango at this point). It has been tested and proven over time, long before I started using it, because it is such a basic recipe that you can find on dozens of websites and in numerous books. I make soap, plain and simple, from the most basic oils, with a little fragrance added. No reinvention of the wheel here.
(But, I grant you, if I was trying to come up with something totally new and unproven, I'd want to be darn sure that my thinking was correct and my desired outcome had been acheived with lots of testing before I unleashed it on an unsuspecting public.)
If I can't explain basic soap principles to people, then, you're right, I would have absolutely no business selling anything. But my one basic recipe has been used and tested by numerous friends and family for several months now, many bars, with nothing but rave reviews and no problems, and I have spent untold numbers of hours until late into many nights reading and researching anything and everything I could find on the subject. (I had been doing that long before I ever made my first batch, and do it still almost obsessively. Ask my husband.)
I still have some of the first bars made in my linen closet, no DOS, and nothing else remarkable or unusual, just soap.
I think I understand the
basics of soap. I don't think it takes a rocket scientist to understand or explain it in it's simplest form. Unless I was aiming for something more complicated than a basic cleansing bar, I am having a hard time understanding how hard it would be to explain to someone that my simple OO-CO-PO-Castor soap is going to get them clean, and it smells nice and that's pretty much the end of the story.
I do agree with you on the insurance issue though, which is why I have not sold any soap, and may not ever do so unless I foresee that I have the time and commitment to make and sell enough soap to cover the cost of insurance. (Except perhaps for the occassional friend or co-worker.) And that doesn't have anything to do with having doubts about the safety of my soap. It has more to do with the nature of people and knowing that there are those out there who would just love to try and sue you because they trip and fall in the bathtub because they stepped on the bar of soap you made. Think hot coffee in the lap.)