Luv2soap, I too initially had big problems with my soap thickening way too fast. I found a few things helpful. 1) keep your oils high, and your butters lower. 2) soap cool 3) probably most important at least for me, was to ease up on the SB! Just bring to emulsion, as lionprincess00 stated. Remember, if you're splitting your batch into colors, you'll SB again. I use a spatula and my SB to get it emulsified, then split, color and SB. I use 38% water, but can now go down in my %. Hoping that will help with ashy tops. If I'm saying anything incorrectly, please more experienced soapers, correct me. BTW, your SB will thank you by hanging around a lot longer too by not burning it out. Also SB on low setting. Hope this helps. I'd really love to know I'm helping someone by passing on info I've gained from this great group of people, and other soapers, rather than just taking.