Very Disappointed With Camden Grey Order Advice Needed

[Jersey Girl]

Last week I took advantage of the 55% off sale that Camden Gray was offering because they are closing up shop. You could only get the discount if you ordered over $100 of products. I ordered 10 pounds of beeswax which is what I really wanted and to get the total over $100 I added 8 ounces of ROE and a flavor. The total after discount was $110. The next correspondence I got from them was a shipping notification that the products had shipped with a note at the bottom that said that they had to run out of beeswax and that they were adjusting the discount to reflect the new total. So basically they took away the 55% discount and I paid $50 plus shipping for 8 ounces of ROE and 3 1/2 ounces of a flavor oil. I would never have paid this kind of money for those two products. They never gave me a chance to add something different to the order or informed me that they were doing this and I’m really angry about it. To top it off they’re not going to refund my credit card till next week sometime as I was charged $110 and the total now is $61 without the beeswax. I’m considering doing a chargeback on my credit card, but I don’t know if that will work since they’re going out of business. I sent them a note but have not heard back. Think it was really unfair that they didn’t inform me. It was like a bait and switch. Would like your thoughts on this. Thanks guys!

 

[Mobjack Bay]

I can't imagine that going out of business ever goes perfectly smoothly, especially for a small business. I would hope that they would address your concerns and make things right, even at the 11th hour. If it happened to me, I would probably send them a follow up and give them a little more time.

 

[paradisi]

I'd call & cancel the whole order and tell them I was going to contact my credit card company and contest the charge (and refuse the package if shipped.) And then follow through if they don't fix it.

I'm pretty sure your cc co can vacuum back the funds.

 

[Jersey Girl]

I can't imagine that going out of business ever goes perfectly smoothly, especially for a small business. I would hope that they would address your concerns and make things right, even at the 11th hour. If it happened to me, I would probably send them a follow up and give them a little more time.

I am going to give them some time to reply and maybe even try calling.

 

[AliOop]

I also placed an order so this makes me a little nervous. That just isn't right. They should give you the option to select other items to obtain the discount, or cancel the order.

 

[dmcgee5034]

Oh, that’s terrible, @Jersey Girl - I hope you can cancel.

 

[Vicki C]

I placed an order and haven’t heard a single thing. Also feeling nervous.

 

[justsomeguy]

My order shipped after they officially shut down operations. It was a nervous two day wait though...

 

[dibbles]

@Jersey Girl I am sorry this happened. What they did isn't right, and they should have contacted you. Unless they are going to give you the discount you would have received if the beeswax had been in stock and shipped with your order, I would cancel the order and contact my credit card company. It's sad they are going out of business, but they still need to be fair to those who placed orders.

 

[MomInWA]

@jerseygirl cancel the order and contact your credit card company.

 

[paradisi]

I am going to give them some time to reply and maybe even try calling.

Don't give them too much time or they may shut down their merchant account and it will be unfixable.

 

[justsomeguy]

My order shipped after they officially shut down operations. It was a nervous two day wait though...

Spoke to soon. My chamomile roman was replaced by a blended rosewood unbeknownst to me...

 

[AliOop]

Spoke to soon. My chamomile roman was replaced by a blended rosewood unbeknownst to me...

That's very interesting. I received my order Saturday, and was utterly surprised to find a few things I did order, plus a 15oz of bottle cajeput EO, and a 6oz bottle of marjoram EO. I was very sure I had ordered 16 oz of chamomile and 8 oz of something else that now escapes me.

When I dug up the order confirmation email from them, I realized for the first time that it did not include the list of items ordered, or even the total price. Their website is no longer functional, so I can't look it up there, either. Bottom line, I don't have any written record of what I ordered.

At this point, I'm going to assume that they were out of what I did order, they subbed in something random from their shelves, and that pursuing them is probably not worth my time. I need to spend that time researching how to use cajeput and marjoram.

 

[justsomeguy]

That's very interesting. I received my order Saturday, and was utterly surprised to find a few things I did order, plus a 15oz of bottle cajeput EO, and a 6oz bottle of marjoram EO. I was very sure I had ordered 16 oz of chamomile and 8 oz of something else that now escapes me.

When I dug up the order confirmation email from them, I realized for the first time that it did not include the list of items ordered, or even the total price. Their website is no longer functional, so I can't look it up there, either. Bottom line, I don't have any written record of what I ordered.

At this point, I'm going to assume that they were out of what I did order, they subbed in something random from their shelves, and that pursuing them is probably not worth my time. I need to spend that time researching how to use cajeput and marjoram.

Exactly what I'll be doing too.
Life happens.
The rose thing smells really nice though

 

[AliOop]

Exactly what I'll be doing too.
Life happens.
The rose thing smells really nice though

Yes, I'd definitely take some rosewood over cajeput or marjoram. I don't dislike either, but they aren't what I'd normally use for soap, bath bombs, or lotions. At best they are blenders, but at 16oz, I'm going to have that cajeput for awhile...

 

[dibbles]

Well, for the first time ever, I am happy that I am (mostly) still in self-imposed fragrance time out and didn't order anything from the closing business sale. Sorry this happened everyone - taking your payment and shipping something random that you didn't order and may very well not like as a replacement without notification is a terrible thing to do.

 

[paradisi]

What a sad way for them to end their business though.

 

[AliOop]

What a sad way for them to end their business though.

Agreed. They used to be so awesome.

I am (mostly) still in self-imposed fragrance time out.

Now I'm hearing Billy Crystal's voice in The Princess Bride: "He's only MOSTLY dead."

 

[Firefly24]

I just received an e-mail from Camden Grey that today is the last day to order. I am glad I didn't order anything but honestly, I have never bought from them.

 

[dibbles]

I got the email too. @AliOop and @justsomeguy this is what it said about not substituting

Please rest assured that if any products in your order cannot ship because of a sold-out situation, you will be refunded. Out of stock products will not ship at a later date.

I hope they were just too busy and mixed up some orders and didn't purposely sub random things. There is also the contact information at the bottom, although I suppose they won't answer an email at this point.