Troubleshooting

[kfintoni]

I had a customer send me this pic of a candle she burned. She did not achieve a full melt pool as she only burned it for a bit. What do you all think?
Karen in MA

 

[lsg]

She probably didn't burn it long enough. You might include a disclaimer concerning how long the candle needs to be burned next time. Was the right size wick used?

http://www.bamboo-jade.com/faq.html

 

[itunu]

If she burned the candle in a draught, it can make the candle tunnel.

 

[dalewaite48]

She did not burn long enough on her first burn. This is the most important burn as candle wax has a memory and so you need to have a complete burn pool to the outside of the glass. It takes about 1 hour per diameter, so a 3" candle needs about 3 hrs on it's first burn.

 

[cmzaha]

She did not burn long enough on her first burn. This is the most important burn as candle wax has a memory and so you need to have a complete burn pool to the outside of the glass. It takes about 1 hour per diameter, so a 3" candle needs about 3 hrs on it's first burn.

Thanks for the info. I do not and am not going to make candles, but I do purchase candles and I had no idea about the first burn.