soy wax that bubbled up over the glass

[felicity09]

Hi everyone!
We're a small retail shop in central Mexico and we purchased 50 kilos of soy wax (smallest amount they would sell) to make candles - it came in big, unmarked sacks and looks kind of like detergent flakes, very hard and chalky. When rubbed it leaves a weird residue. It melted fine so we colored, scented and poured and started on the next batch... As the first one started to cool it began to turn chalky and form what I can only describe as cauliflower or spray- on insulation, across the top which rose up out of the glass. We tried batches with no additives, with some beeswax, with palm... It did the same thing. Freezing them keep it from happening but then they cracked. It's as hard as concrete!
Naturally the company we bought the wax from is not returning our calls... Has anyone heard of this kind of thing? I'm sure we can't use the wax for candles but it would be nice to use it for something so all ideas are welcome!
Thank you so much.

 

[Belinda02]

I wonder if you could remove the residue and than use the wax with some additives. Why not try removing the top layer, remelt and make a small simple candle.

 

[felicity09]

bubbly, chalky "wax"

Thanks so much for the response - it's the strangest thing, we've tried everything we can think of and it all just looks awful. It feels like what they used to use for casting broken bones. When it dries it's hard as a rock. I think we'll have to pitch it since it seems to ruin everything it touches - it might take me awhile to try candles again!