I have used them. They are good, but for some things I found they were more expensive than other suppliers.
It depends what products you want. I shop around. Abbey essentials have 50% off sales fairly often and I stock up on oils from them when they do, I also buy from William hodgson. They don't have a minimum order charge but postage is quite expensive so it is better to make big orders from them. They are cheaper for lots of things than soap kitchen though. 'Of a simple nature' also sell some reasonably priced butters etc. I also buy fragrance oils from sensory perfection when they have overstock sales. They just had one for July where lots of 500ml oils were reduced to £15 a bottle. Trade essential oils have a £50 minimum order charge but have good prices. I don't ever really but from the specific soap making stores like gracefruit or just a soap or soap kitchen. They seem to put too much of a mark up on basic ingredients you can get cheaper from other places. I do buy the odd specialist thing from them though, however eBay often have the random things like tussah silk for cheaper.
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