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This is a FASCINATING read and a good cautionary tale:

A Surprise Visit from the FDA

Most interesting, perhaps, is what provoked the visit: not an adverse reaction, not someone reporting her, but the FDA noticing that she described a scent as "medicinal" and said that TTO had antibacterial properties (AFAIK, the first is a subjective perception and the second is true). Shows you how little it takes to get inspected, and what upheaval it causes!


ETA: Here's a more detailed version of the story. I think it's actually this one that I first read.


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