See pages 29-30 of Catherine Failor’s book on Making Liquid Soap.
20% CITRIC ACID SOLUTION - Add after Dilution
Make a 20% solution of citric acid & distilled water:
Add 1 oz. Citric Acid powder to 4 oz. boiling water to make a 20% solution.
Stir until clear. (Can be bottled up and stored at room temp until needed.)
Use Rate:
3/4 oz. (1 1/2 Tablespoons) of solution per pound of paste.
TIP: Never add citric acid powder directly into LS without first diluting it or it can throw the soap out of solution. Warm the batch to
140°F before adding the warmed solution. This may result in “snow flurries” -- white flakes floating in the soap. This can be corrected by stirring and reheating if needed.
That's a sign that the LS paste is not completely saponified, and therefore, not ready for dilution. I would wait 24-48 hours to test again -- or longer if need be. The soap will get there on its own eventually.
While not exactly correct, there is a danger of lowering the pH to a point where the solution "breaks". You don't want that. So take good care when adding the 20% CA solution. Done correctly, you can lower the pH but it's not generally recommended for that reason. There's a good article about testing pH of LS here:
https://alaiynab.blogspot.com/2015/05/ph-testing-of-liquid-soap-and-lowering.html
To correct your current situation:
I would pour off most of the batch while leaving the CA particles in some of diluted LS in a microwave container. Reheat to 159° - 160° F. Stir gently until completely dissolved. To avoid foam, do NOT use a whip or stick blender.
HTH