I like them a lot myself. Most of the FO's I like the most I have gotten from them. I ordered witch hazel with a mister once, and they forgot the mister. I wrote to let them know, I wasn't overly concerned about it, but I thought if something in the warehouse was mislabelled for whoever packs their orders, they would want to know. They responded really quickly, and offered me something, I forget what now. I just remembered being impressed that they treated it as if it were as serious as something that was much more expensive.