Dual-lye liquid soap is advanced trickery. It's like doing a
salt curve, just that you cannot react on the consistency, or adjust anything afterwards. Start with 98% KOH +
2% NaOH, not more – it still might be too much. Anything above this
might appear fine initially, but separate into a sticky, gooey slime after minutes … or hours … or weeks. YMMV, it depends on everything, in particular the soaping oils and dilution rates. That's why it is so hard to find dilution+thickening numbers for sodium salts (NaCl, NaOH, sodium citrate, grated up bar soap…) out there.
tl;dr: Keep NaOH out of liquid soap, unless you know EXACTLY what you do. LS is about the least efficient way to get rid of excess NaOH.
Which seller insists on not returning an order that has been so utterly wrong as shipping NaOH instead of KOH? I cannot imagine you really have no way to return it, or at least get the money back. Escalate it if possible.
If you're left with the NaOH, you might resell it, or gift/trade it with some other soapmaker (or other handicraft like baker, plumber, …) around you, or rethink if getting into bar soap might be an option for you as well. Look if cream soap or shave soap would be another option: recipe and technique-wise, they're not as far from LS as bar soap is, but quite some recipes make liberal use of NaOH.
By the way, welcome to SMF,
@defghijmiller7 !