I've tried both and PS 20 has ~never~ given me the reliable results that I get from PS 80. Even though I have both on hand, I use PS 80 for any type of product that needs a solubilizer and I will never replace the PS 20.
When developing a recipe, I start with a 1:1 ratio of EO to PS 80 and add more PS 80 from there. The process of solubilizing isn't instant, so I always give the mixture some hours -- and preferably a day or two -- to see if I can get a clear result with the least amount of PS 80.
I'd say most of the products I've made have needed a 1:4 or 1:5 ratio to solubilize the EOs, but that's not necessarily going to be true for all products.
edit: Polysorbates are solubilizers when they are used to create a stable, clear solution from ingredients that are not normally soluble together (like oil and water). The clear result tells you the oil ~molecules~ are floating around in the water-based liquid to form a stable solution. (Solution <=> soluble <=> solubilizer)
Polysorbates can also perform the related but simpler task of emulsification, which means tiny oil ~droplets~ are floating around in the water-based liquid. If the oil droplets never separate, the emulsion is stable. An emulsion is usually translucent to opaque and is often somewhat to a lot thicker than the ingredients that went into the emulsion. (Emulsion <=> emulsification <=> emulsifier)
If you get a stable but cloudy oil-in-water emulsion by using a polysorbate, that's fine if that's what you want. You can stop there. To get a stable, clear solution with polysorbate, you might need to add a bit more polysorbate to break down those oil droplets into individual molecules.
Very few chemicals can do both tasks -- emulsification and solubilization -- but the polysorbates can manage both within limits.
Another thing to keep in mind is that the polysorbates are also synthetic detergents that happen to be very mild cleansers that don't lather much if at all. If you are looking for a "natural" solubilizer, the polysorbates are probably not something you'd want to use.
In recent years there was quite a kerfluffle about people's quest to formulate a "true" soap with a pH below 8. The secret ingredient added to some of these formulations was polysorbate. When the polysorbate is added to a liquid soap, the pH might indeed drop, but you no longer have a 100% "true" soap -- the mixture is a hybrid syndet-soap cleanser.