Finally today, after I don't even know how many years (at least 2, I think, maybe more) I have actually managed to log onto my AliExpess (when I signed up originally it was Alibaba) account.
I had so much trouble getting into the account because when I first signed up the confirmation email or verification code email or whatever it was, just never came to my email account. I tried several times for them to re-send it, but it just never arrived. It was never in my junk mail and I searched my inbox many times for the email. So I gave up. Then tried again a couple of times since, and always the same result. NOTHING.
But today I read something in another thread (plus many others here keep saying they order from AliExpress and they seem pretty happy with pricing and products and service, so decided to try again.
This time, I thought I'd just make a new account, but it wouldn't let me because I already had an account, but I couldn't sign in because of the lack of having the verification code. Finally, though after a few tries the emails did arrive this time. And no wonder I couldn't fine them with a search they don't come from an email address with English letters, so my search of my email won't pull them up. Maybe they came before, but I didn't realize because they weren't in English & I don't usually open email from unrecognizable sources. Still I just did a search and today's emails from them are the only emails I ever received, so I am positive they never arrived before anyway.
Then of course, I had to try and guess what password I used back then. Oh, good, I did remember and it worked, too. Great, now to change the password to the more secure system I use now. It wouldn't let me. I tried and tried and it kept sticking or freezing on a screen that wouldn't move forward. So I used the online help chat to try and resolve it. Again the whole rigamarole of waiting for slow-to-arrive verification codes in my email. It took some time with this person, but we finally go to a point where I had to say, "No, I won't tell you my password. I want to change my password myself. My password has to be PRIVATE." And I had to go through the re-set process again. I thought for sure this was not going to work because it has failed so many times already. But the Help person stayed online with me so throughout and it did work. I hope that doesn't mean they were able to see my new password while I was creating it?!
Anyway, I can access the account now, but was wondering if anyone else who uses AliExpress ever had as much difficulty as this accessing their account?
This was what made me want to check out AliExpress again:
I had so much trouble getting into the account because when I first signed up the confirmation email or verification code email or whatever it was, just never came to my email account. I tried several times for them to re-send it, but it just never arrived. It was never in my junk mail and I searched my inbox many times for the email. So I gave up. Then tried again a couple of times since, and always the same result. NOTHING.
But today I read something in another thread (plus many others here keep saying they order from AliExpress and they seem pretty happy with pricing and products and service, so decided to try again.
This time, I thought I'd just make a new account, but it wouldn't let me because I already had an account, but I couldn't sign in because of the lack of having the verification code. Finally, though after a few tries the emails did arrive this time. And no wonder I couldn't fine them with a search they don't come from an email address with English letters, so my search of my email won't pull them up. Maybe they came before, but I didn't realize because they weren't in English & I don't usually open email from unrecognizable sources. Still I just did a search and today's emails from them are the only emails I ever received, so I am positive they never arrived before anyway.
Then of course, I had to try and guess what password I used back then. Oh, good, I did remember and it worked, too. Great, now to change the password to the more secure system I use now. It wouldn't let me. I tried and tried and it kept sticking or freezing on a screen that wouldn't move forward. So I used the online help chat to try and resolve it. Again the whole rigamarole of waiting for slow-to-arrive verification codes in my email. It took some time with this person, but we finally go to a point where I had to say, "No, I won't tell you my password. I want to change my password myself. My password has to be PRIVATE." And I had to go through the re-set process again. I thought for sure this was not going to work because it has failed so many times already. But the Help person stayed online with me so throughout and it did work. I hope that doesn't mean they were able to see my new password while I was creating it?!
Anyway, I can access the account now, but was wondering if anyone else who uses AliExpress ever had as much difficulty as this accessing their account?
This was what made me want to check out AliExpress again:
