customer issue

Here are images of a 12-month old thick oat milk soap. I am assuming that the oozing is from 'Manzanilla' (aka chamomile) fragrance oil (by 'Mane', a Mexican company). What likely caused this? Outside of this odd look, the soaps are fine. How much of a turnoff can this oozing be potentially...

I had a customer hand me a jar of cream on Saturday telling me it didn't smell right. I opened it and it didn't smell anything like the fragrance listed. I just told her I would replace it by the end of this week. I always try to go with "the customer is always right" although, we all know...